One platform. Every patient touchpoint.
ForgeDental handles your front office — calls, SMS, reminders, recalls, reviews, insights — and your digital presence — website, local search, social, and reputation. Your team focuses on care; ForgeDental runs everything else.
Patient communications, on autopilot
Every interaction from first call to annual recall — answered, booked, confirmed, and followed up automatically. While your team is in the operatory, ForgeDental is running the front desk.
Answers every call. Books real appointments. Handles FAQs — in your practice's voice.
Your patients call your existing number. ForgeDental answers — 24 hours a day, 7 days a week — with an AI that knows your practice, your schedule, and your patients.
- No voicemail, no hold music — every call answered in 2 rings
- Recognizes returning patients by phone number and greets them by name
- Books, reschedules, and confirms appointments directly into your PMS
- Uses your actual FAQs, doctor names, hours, services, and directions
- Triages emergencies with practice-specific escalation scripts
- Hands off to your team for insurance, billing, and clinical questions
- After-hours bookings land on your schedule before your team arrives in the morning
Real patient conversations — not one-way blast marketing.
When a patient texts back "can we move to Thursday?", they get a real answer with available slots — not silence or a robot menu.
- AI handles SMS replies intelligently during business hours
- One-tap staff takeover when a conversation needs a human
- All texts threaded with call records in one unified inbox
- STOP/HELP compliance built in — 10DLC registered carrier routing
- Bulk campaign sends for recalls, announcements, and re-engagement
- Delivery confirmations and read receipts tracked per patient
Patients who would have no-showed rebook instead.
Automated confirmations at 48 hours and 2 hours before every appointment. Smart enough to offer a rebook when someone cancels — not just record the cancellation.
- Confirmation texts sent at 48h and 2h before the appointment automatically
- Patient replies "can't make it" → ForgeDental offers the 3 next available slots instantly
- Confirmed appointments update in your PMS — no manual data entry
- Email confirmations for patients who prefer email
- Customizable message templates per appointment type
- Tracks confirmation rates per provider and time slot
Patients overdue for a cleaning get a text. Ones with unscheduled treatment plans get a call.
ForgeDental reads your PMS to find patients who've fallen through the cracks — and reaches out with the right message at the right time.
- Automatic recall for patients overdue for hygiene (6mo), perio (3mo), or annual exam
- Unscheduled treatment plan follow-up — finds patients with open tx plans and nudges them to book
- Birthday messages and life-event touchpoints
- Reactivation campaigns for patients who haven't been seen in 12+ months
- AI personalizes each message using patient history — not a generic blast
- Tracks recall response rate and recovered production value
More 5-star reviews on Google. Unhappy patients reach you — not the internet.
Sent automatically 2 hours after every visit, while the experience is still fresh. Smart routing puts happy patients on Google and upset patients in your inbox.
- Auto-sent 2 hours post-visit to every patient
- Happy patients → one-tap link to your Google Business Profile
- Upset patients → private message to the practice owner to resolve before it goes public
- Integrates with your Google Business Profile — reviews show up in real time
- Review velocity tracking — see your star rating trend over time
- Works while your team is still cleaning the operatory
Ask your patient base anything in plain English. Get the answer in seconds.
No competitor has this. Type a question. Get an answer drawn from your real Open Dental data — not a report template.
- "Which patients have unscheduled tx plans over $2k and haven't been contacted in 60 days?"
- "Show me hygienist no-show rates by day of week."
- "Revenue by procedure code last quarter, broken down by provider."
- "Patients overdue for recall who live within 5 miles of our office."
- Pre-built dashboards at every tier — even Starter gets production, recall, and no-show views
- Scheduled reports delivered to your inbox every Monday morning
- Read-only — AI never modifies your PMS data
Train the AI on your practice once. It never forgets.
Upload your handbook, services list, doctor bios, FAQs, insurance info, and directions. The AI receptionist draws from all of it — every call, every SMS reply.
- Upload PDFs, Word docs, or paste text directly
- AI receptionist uses it to answer patient questions accurately — no hallucination guardrails
- Staff can search the knowledge base too — works as an internal wiki
- Update any document any time — AI reflects the change within minutes
- 50 documents at Starter, unlimited at Professional and Scale
Your chart stays in your PMS. We connect to it — read and write.
ForgeDental is not a PMS replacement. It's the AI layer that sits on top, reads what it needs, and writes back only what it creates — appointment bookings and patient notes.
- Open Dental — full read + write at V1 launch
- Dentrix — coming Q3 (not available yet — we'll tell you when it's ready)
- Eaglesoft — coming Q3 (not available yet)
- Curve, Carestream, and others — in evaluation
- Clinical records, charting, claims, EDI — stay entirely in your PMS. We never touch them.
- Real-time sync every 60 seconds — schedule changes show up before the phone rings again
Your practice online — managed alongside your front office
Most dental practices have a website that hasn't been touched in 4 years, a Google Business Profile with wrong hours, and a social media account that last posted in 2022. ForgeDental fixes that — automatically, using AI that knows your practice.
A fast, modern website that actually converts — maintained by AI, updated when you are.
Your website is the first thing a patient sees. ForgeDental keeps it fast, accurate, and optimized for local search — without requiring you to log into a CMS.
- Clean, mobile-first design built for dental practices — not a generic template
- Online booking widget connected to your live schedule (via Open Dental)
- AI updates service descriptions, hours, and provider bios when you update your knowledge base
- HIPAA-compliant contact forms that route to your ForgeDental inbox
- Core Web Vitals optimized — Google ranks fast, mobile-friendly sites higher in local search
- Custom domain, SSL, and hosting included — no separate fees
Show up when someone searches "dentist near me" — and not just in the paid ads.
Local SEO is how dental practices get new patients without a marketing budget. ForgeDental optimizes your presence in Google's local results automatically.
- Keyword strategy built around your actual services and location — "family dentist [city]", "emergency dental [zip]"
- On-page SEO maintained automatically — title tags, descriptions, schema markup
- Google Maps ranking tracked week-over-week — you see exactly where you land for each search term
- Citation consistency across 40+ directories (Yelp, Healthgrades, WebMD, ZocDoc) — wrong addresses hurt rankings
- Monthly SEO report in plain English — what improved, what's next
- New service pages added automatically when you add a service to your knowledge base
Your Google listing, kept accurate and active — without logging in every week.
Your GBP is the most valuable piece of marketing real estate a dental practice has. Wrong hours or a stale profile loses patients before they ever call.
- Hours, services, photos, and provider info synced automatically from your knowledge base
- GBP posts published weekly — service highlights, patient education, seasonal reminders
- Q&A section managed — common patient questions answered using your knowledge base
- Review responses drafted by AI, approved by you with one click
- Holiday hours updated before the holiday — not after a patient shows up to a closed door
- GBP performance tracked — calls, direction requests, and website clicks from your listing
Educational content that answers patient questions before they ask — and brings them back to your site.
Patients search "how long does a crown take" before calling you. If your site answers it, you get the call. ForgeDental generates and maintains that content.
- Procedure explanation pages for every service you offer — written for patients, not dentists
- FAQ pages targeting the questions your patients actually search for
- Monthly blog posts or patient newsletters on topics relevant to your practice
- Content updated when you add services or change your offerings
- Email newsletter to your existing patient list — keeps your practice top-of-mind between visits
Know what patients are saying — on Google, Yelp, and Healthgrades — in real time.
A 3-star review on Yelp posted 6 months ago that no one responded to costs you patients every week. ForgeDental finds it, responds, and tracks your overall reputation score.
- Monitors Google, Yelp, Healthgrades, ZocDoc, and Facebook for new reviews
- Alerts you within minutes of a new review — positive or negative
- AI drafts a response for every review — approve with one click
- Tracks your average star rating and review velocity across all platforms
- Identifies trends: "3 patients mentioned wait times this month" → staffing signal
- Competitive benchmarking — see how your rating compares to other practices in your zip code
Everything talks to everything
This isn't five tools glued together. It's one platform where your PMS data, patient conversations, website, and online presence all share the same brain — your practice knowledge base.
AI answers the phone
Using your schedule (from PMS) and your FAQs (from knowledge base) — books into the real calendar.
Patient books online
Booking widget on your website reads the same live PMS schedule the phone AI uses. One source of truth.
Visit happens
ForgeDental sends the confirmation text, the 2-hour reminder, and the post-visit review request automatically.
AI Insights sees it all
Ask: "Which patients from last month's recall campaign actually booked?" — and get a real answer from your PMS data.
Website stays current
You update a service in your knowledge base. Your website, GBP, and social content update to match — no CMS login needed.
Reputation builds automatically
Post-visit review requests stack your Google stars. Reputation monitor catches anything that slips through on Yelp or Healthgrades.
See how it fits together in your practice
Book a 30-minute demo. We'll walk through the AI receptionist live, show you the Insights dashboard with real dental data, and map out how the digital presence tools fit your situation.
Consistent, on-brand content — published without you thinking about it.
Most dental practices know they should post on social media. Most don't. ForgeDental AI generates, schedules, and publishes content built around your actual practice — not generic stock dental content.